Subscription Terms and Policies

Subscriptions, including those for institutions, are for a stated number of editions (1 year). Print subscriptions start with the next available print edition after payment is processed.
Once payment is received, subscriber gets immediate online access to current edition. When a subscription expires or is terminated, access becomes limited to only those editions included in paid subscription. Access is no longer available within the app.
GUARANTEE: If a subscription is terminated prior to expire, a refund will be made for all unfulfilled editions upon request. Please allow up to four weeks for delivery of refund.
Get details on copyright and permission requests.

Your subscription will continue to renew on an annual basis, without interruption, until you cancel.
You may cancel your subscription at any time by going to My Account or by calling toll-free 800-274-2237 or emailing aafp@aafp.org. Canceling at My Account is immediate. Please allow 48 hours for your cancellation to process if you cancel by phone or email.
Your credit card will be automatically charged in advance of the end of your annual subscription term at the then-current rate, which may be higher than the current rate or any promotional offer you may have received.
You will receive an email reminder 40 days prior to renewal, to the email address on your account, that will include the subscription rate then in effect and information on how to update your account, payment method, and/or how to cancel your autorenewal.
Your credit card will be charged 9 days prior to the end of your subscription term, unless you cancel your subscription prior to that time.
Digital subscriptions are non-refundable. Even if you cancel the automatic renewal of your subscription, your access continues until the end of your then-current subscription term. Print subscriptions may be eligible for a pro-rated refund on issues remaining.

Subscriptions must be prepaid in full before being activated.
Print subscriptions begin with the next available edition after receipt of payment.
Back-starts for print copies and "grace period" online access for online subscribers are not available. (Prior online editions are available for purchase.)
Subscriptions to FP Essentials outside the U.S. must be paid in U.S. currency; checks made payable to “AAFP”; and written on a U.S. bank.
Payment remit address: AAFP, Attn: Journal Subscriptions, 11400 Tomahawk Creek Parkway, Leawood, KS 66211.
Subscribers outside the U.S. are liable for value added or similar tax or charges in addition to the subscription fee.
Residents of Kansas must add 9.1% sales tax.
Pro-rated refunds will be issued for cancelled print subscriptions; credits are not available.

Claims for missing or damaged back editions are limited to the previous 2 months.
Missing editions claimed outside the specified time periods may be purchased in online format, at the published per-edition rates. See FP Essentials back editions.

Institutional usage stats (page views) are available upon request. Online access must be IP authenticated in order to be tracked.

Online access for residency programs and institutions is via IP authentication. When submitting an access issue, please provide a list of the IP addresses that should be on file for your organization and a screen capture of the access issue.
An email address is required for individual subscribers to access online editions.
Individual subscribers can learn more about edition access within the app here.

Institutional admin accounts are not supported at this time. We are happy to provide usage stats, update IP addresses, or provide other account services upon request.

Questions about residency program or institutional subscriptions? Contact your subscription agent or the AAFP Member Resource Center at (800) 274-2237 or aafp@aafp.org.