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Fam Pract Manag. 2012;19(2):34

Give patients a “timeout” when necessary

I recently saw a patient with perirectal itching and a mass. As soon as I entered the exam room, he told me his diagnosis, what I must do, and what he would do if I didn’t. When foul language started flying out of his anxious lips, I said, “Timeout!” I looked him in the eye and calmly acknowledged his anxiety and fear. I asked him if we could start over, and then I left the exam room for about five minutes. When I returned, he was sitting down, calmly reading the newspaper. Without losing eye contact, I shook his hand, introduced myself again, and reminded him that I was there to help him. We went on to have one of the best patient encounters I’ve ever had.

Create a medication list for patients to take home

In my experience, patients who lack knowledge of their medications (for example, they don’t understand that Coumadin may also be referred to as warfarin or what the drug is for) are less likely to take their medications as prescribed. Conversely, patients who are educated about their medications tend to be more compliant, have better results, and be more involved in their care.

To enhance medication compliance in my practice, I provide patients with a printed list of the names of all medications they are taking, including the frequency and indication. (See the example.)

MedicationFrequencyReason for use
Glucophage (metformin) 500 mgTwice daily with foodDiabetes
Lotensin (benazepril) 10 mgOnce dailyHypertension
Elavil (amitriptyline) 25 mgOnce daily at bedtimeLeg pain

This printed copy can be placed conveniently in a wallet or hung by the medication cabinet. It is particularly helpful to elderly patients and those with cognitive disorders. Frequently, the medications a patient takes at home do not coincide with the clinician’s list of medications, and this list enables medications to be reconciled or even eliminated. The medication list could even note drug allergies and reactions. This would be invaluable if the patient were to seek care at an unfamiliar medical facility where such information is not readily available.

Accepting more than the Medicare allowable amount

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