Mar 2004

Features

Getting Rewards for Your Results: Pay-for-Performance Programs

Scott Endsley; Margaret Kirkegaard; Geoffrey Baker; Anita C. Murcko

How to Decide Whether to Buy New Medical Equipment

Deanna R. Willis

Fighting for Hospital Privileges

Edward A. Hirsch

Departments

Editor's Page

Are Electronic Records Catching On?
Robert L. Edsall

Editorial

When Customer Service and Patient Care Collide
James L. Glazer ; Kimberly L. Merris

Getting Paid

Coding for Depression Without Getting Depressed
Kent J. Moore

Patient Education

Understanding Your Medical Bills
Kent J. Moore

Improving Patient Care

A Tool for Evaluating Hypertension
Mark H. Ebell

Computers

Communicating With Your Patients Online
Joseph E. Scherger

Balancing Act

Rediscovering the Paper Planner
Pamela J. Vaccaro

Letters

• Preserving Family Medicine's Integrity

• More Tips for Burnout Prevention

• Family Medicine Residencies

Coding & Documentation

• Prolonged Services Codes • Coding an "Interview" Visit • Postcircumcision Service • Casting & Strapping • Initial or Subsequent Hospital Care?

Monitor

• Survey Finds Veteran Physicians Generally Dissatisfied • Physicians Support Single-Payer System, Less Paperwork, Says Survey • Creating a Patient-Centered Culture in Your Practice • Re-evaluate Your Meetings • MedPAC Recommends a 2.5-Percent Update for Physicians in 2005

Ask FPM

• Equipment Leases • Answering Machine Messages • Setting Up Your Charges • Waiting Room Entertainment • Business Associate Agreements • Adding Radiology to Your Practice

Practice Diary

• One Thing Leads to Another... • Locum Tenens II

About the CME Quiz

AAFP members and FPM subscribers can take the CME quiz online at http://www.aafp.org/fpmquiz.

Classifieds