From the Editor
Chronic Care in an Acutely Ill System
Robert L. Edsall
1-800-Chronic Disease Management
Roger C. Shenkel
Make Scheduling Job No. 1 Implement Disease-Specific Dictation Reminders Find the Medicare Allowable for a Particular Service Surprise Your Staff With Extra Paid Time Off Systematize Exam Room Restocking Don't Let Your Numbers Tell the Story Make Well-Informed Decisions
Coding & Documentation
News & Trends
Humana Settles With Physicians Health Plans vs. Banks: Who Treats Their Customers Better? Delegates Debate Recertification, Health Plan Hassles, Retail Clinics Project Focuses on Billing Complexities Study Finds Modest Improvement with P4P Programs
The Last Word
So How Are You Doing?
Richard E. Waltman
About the CME Quiz
AAFP members and FPM subscribers can take the CME quiz online at http://www.aafp.org/fpmquiz.