From the Editor
Chronic Care in an Acutely Ill System
Robert L. Edsall
1-800-Chronic Disease Management
Roger C. Shenkel
Coding & Documentation
News & Trends
Humana Settles With Physicians Health Plans vs. Banks: Who Treats Their Customers Better? Delegates Debate Recertification, Health Plan Hassles, Retail Clinics Project Focuses on Billing Complexities Study Finds Modest Improvement with P4P Programs
Make Scheduling Job No. 1 Implement Disease-Specific Dictation Reminders Find the Medicare Allowable for a Particular Service Surprise Your Staff With Extra Paid Time Off Systematize Exam Room Restocking Don't Let Your Numbers Tell the Story Make Well-Informed Decisions
The Last Word
So How Are You Doing?
Richard E. Waltman
About the CME Quiz
AAFP members and FPM subscribers can take the CME quiz online at http://www.aafp.org/fpmquiz.