Oct 2007

Features

Virtual Office Visits: A Reachable and Reimbursable Innovation

Michelle A. Eads

Are Your Patients Ready for Electronic Communication?

Allen L. Pelletier; Greggory R. Sutton; Raymond R. Walker

Recruiting and Retaining the Right Physicians

Jack Valancy

Coding Flu Shots: Immunize Against Lost Revenue

Cindy Hughes

Departments

From the Editor

Let Your Ideas Shine: The 2008 Reader Challenge
Robert L. Edsall

Opinion

Rebuilding Family Medicine From the Foundation Up
Douglas A. Smith

Coding & Documentation

• Determining the Chief Complaint • Biopsy vs. Excision • Billing for a Hospital Discharge • Follow-Up Visits and Global Periods • Swing Bed Care • E/M Visit + Vaccination • Assessment After a Car Accident • Billing for Teaching Rounds

News & Trends

• Insurer to Pay $12 Million to Settle Claims-Related Complaints • Companies Make Unhealthy Employees Pay • More Physicians Move to Mid-Size Practices

Practice Pearls

• Manage Expectations and Waiting Time • Note Pronunciation of Patient Names • Understand Lease Terms • Offering Vaccines in Your Office • Create a Clear Objective for Your Employees • Develop a Clear Policy on Personal Computer Use • Keep Good Staff Members on Board

Letters

• Do You Think We Need Primary Care?

• The Huddle Agenda

• Grade Your Payers

The Last Word

Moving Beyond "Noncompliance"
Bill Cayley

About the CME Quiz

AAFP members and FPM subscribers can take the CME quiz online at http://www.aafp.org/fpmquiz.

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