Fam Pract Manag. 2011 Nov-Dec;18(6):40.
- Compile favorite patient resources online
- Consider mental disorder diagnoses
- Help patients find what moves them
- Replace diplomas with more personal displays in exam rooms
- Know who's in the exam room before you enter
Compile favorite patient resources online
I created a free Google web site that I use to quickly access patient handouts and other relevant reference materials at the point of care. To build the site, I simply logged in to my existing Gmail account (easy to set up at http://www.google.com if you don't have one). Then in the menu at the top left, I clicked “Sites.” A new screen opened, and I followed the steps to create my site.
Consider mental disorder diagnoses
In my practice, I often see patients who present with multiple physical complaints, such as chronic headaches, chest pain, abdominal pain and dizziness. Identifying the cause of these symptoms can require extensive, costly testing that may not yield a clear diagnosis. In such cases, I always keep in mind the possibility of depression or anxiety presenting as somatic complaints. Patients don't often volunteer other depression or anxiety symptoms because of the stigma of mental disorders, so it is crucial that we consider these issues on their behalf.
Help patients find what moves them
“Encouraging Patients to Change Unhealthy Behaviors With Motivational Interviewing” [May/June 2011] is an excellent article with lots of good suggestions. I would like to offer another motivator: http://zipmatch.org/about, a web site designed specifically to help patients find what moves them. I have invested my own money in this venture because I believe that a major breakthrough to getting patients involved in regular exercise is creating the perception that physical activities are really social events and are much more appealing if done with a companion.
Replace diplomas with more personal displays in exam rooms
About seven years ago, I decided to remove my “impressive” diplomas from the walls of my exam room and replace them with paintings, family photographs and inspirational quotes. When I made this simple change, I noticed that the conversations I had with my patients shifted from my accomplishments to the things that matter most to me and to my patients. Rather than ask about my medical school and training, they now want to hear about my children and husband, and then they often share information and stories about their family. Some patients also talk about what the different quotes and paintings mean to them and how they help them feel more at ease.
Being surrounded by inspiration has helped me relax too and simply be myself, which is an important gift to give.
Know who's in the exam room before you enter
Our practice uses an electronic health record system that produces a patient summary sheet, which my medical assistant prints for me before I enter the exam room. She also hand writes the name and relationship of any persons accompanying the patient that day, for example, “John, husband.”
It's always nice to know who is with the patient prior to seeing him or her, especially in cases where a spouse's age is very different from the patient's.
WE WANT TO HEAR FROM YOU
Practice Pearls presents readers' advice on practice operations and patient care, along with tips drawn from the literature. Send us your best pearl (250 words of less), and you'll earn $50 if we publish it. We also welcome questions for our Q&A section. Send pearls, questions, and comments to firstname.lastname@example.org, or add your comments below.
Copyright © 2011 by the American Academy of Family Physicians.
This content is owned by the AAFP. A person viewing it online may make one printout of the material and may use that printout only for his or her personal, non-commercial reference. This material may not otherwise be downloaded, copied, printed, stored, transmitted or reproduced in any medium, whether now known or later invented, except as authorized in writing by the AAFP. Contact email@example.com for copyright questions and/or permission requests.
Want to use this article elsewhere? Get Permissions
More in FPM
Related Topic Searches
MOST RECENT ISSUE
Access the latest issue
of FPM journal
The Adolescent Health Consortium Project has clarified clinical preventive service recommendations for adolescents and young adults.
Here's how to succeed in the four performance categories of the Merit-based Incentive Payment System.