May/June 2016
Features
Understanding the New 60-Day Overpayment Rule
Seven Principles for Improving Service and Patient Satisfaction
Encouraging Children’s Literacy in Your Practice
Improving Blood Pressure Control With Strategic Workflows
Four Coding and Payment Opportunities You Might Be Missing
Departments
From the Editor
Does High Patient Satisfaction Mean High Quality of Care ?
Kenneth G. Adler
Employed Practice
Maximizing Your Medical Assistant's Role
R. Scott Eden
Practice Pearls
• Change your phone message to reduce ER visits • Standardize vaccine storage for efficiency and termperature control • Texting patients and complying with HIPAA
Coding & Documentation
• New-patient documentation requirements • Prolonged clinical staff services • Incident-to diagnostic testing
The Last Word
Physician Burnout and the Other Reversible Diastolic Dysfunction
Jamie Osborn
About the CME Quiz
AAFP members and FPM subscribers can take the CME quiz online at http://www.aafp.org/fpmquiz.
Disclosure
All editors and editorial advisory board members in a position to control content for this activity, FPM journal, are required to disclose any relevant financial relationships. View disclosures.
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