May/June 2016

Features

Understanding the New 60-Day Overpayment Rule

Alice G. Gosfield

Seven Principles for Improving Service and Patient Satisfaction

Jon T. Nordrum; Denise M. Kennedy

Encouraging Children’s Literacy in Your Practice

Sumana Reddy; Bhavya Reddy

Improving Blood Pressure Control With Strategic Workflows

Arnold E. Cuenca

Four Coding and Payment Opportunities You Might Be Missing

Betsy Nicoletti

Departments

From the Editor

Does High Patient Satisfaction Mean High Quality of Care ?
Kenneth G. Adler

Employed Practice

Maximizing Your Medical Assistant's Role
R. Scott Eden

Practice Pearls

• Change your phone message to reduce ER visits • Standardize vaccine storage for efficiency and termperature control • Texting patients and complying with HIPAA

Coding & Documentation

• New-patient documentation requirements • Prolonged clinical staff services • Incident-to diagnostic testing

The Last Word

Physician Burnout and the Other Reversible Diastolic Dysfunction
Jamie Osborn

About the CME Quiz

AAFP members and FPM subscribers can take the CME quiz online at http://www.aafp.org/fpmquiz.

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