What a waiting room liaison can do for your office
Having an organized and hospitable waiting room can give you more credibility with patients. Some practices designate official waiting room liaisons — which can be existing employees or new hires — to make sure there’s always someone available to do the following tasks:
- Greet patients,
- Help patients complete paperwork (update personal, contact, and insurance information),
- Keep the waiting room organized (remove trash and arrange chairs and reading material),
- Assist patients with tablets, kiosks, or other technology, if necessary,
- Assist patients who have mobility issues or other disabilities, if necessary.
Read the full FPM article: “Improving the Waiting Room Experience.”
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