One of the key contributors to a practice’s success is the presence of functional work relationships. Researchers point to seven characteristics that health care organizations should foster among physicians and staff.
|Characteristic||What it looks like|
• Seeking input from others.
• Allowing others to complete their work without unnecessary oversight.
• Feeling comfortable discussing successes and failures.
• Including people who have different backgrounds or perspectives.
• Encouraging those who think differently about important issues to share their opinions.
• Being open to new ideas.
• Giving attention to and talking freely about what is and isn’t working.
• Adjusting routines in response to current situations instead of running on autopilot.
• Considering current tasks as well as larger goals.
• Being aware of individual roles and how they affect other functions and people in the practice.
• Being considerate, honest, and tactful
• Valuing others’ opinions.
• Understanding the importance of both social and task-related relationships.
• Encouraging people to pursue activities outside of work.
• Understanding when certain methods of communication are more appropriate and timely than others.
• Using “rich communication” (e.g., face-to-face meetings) for more sensitive matters.
• Using “lean communication” (e.g., memos) for routine matters.
Adapted from “Seven Characteristics of Successful Work Relationships.
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