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Monday May 28, 2018

The seven characteristics of functional work relationships

One of the key contributors to a practice’s success is the presence of functional work relationships. Researchers point to seven characteristics that health care organizations should foster among physicians and staff.

CharacteristicWhat it looks like
Characteristic: TrustWhat it looks like:

• Seeking input from others.

• Allowing others to complete their work without unnecessary oversight.

• Feeling comfortable discussing successes and failures.

Characteristic: DiversityWhat it looks like:

• Including people who have different backgrounds or perspectives.

• Encouraging those who think differently about important issues to share their opinions.

Characteristic: MindfulnessWhat it looks like:

• Being open to new ideas.

• Giving attention to and talking freely about what is and isn’t working.

• Adjusting routines in response to current situations instead of running on autopilot.

Characteristic: InterrelatednessWhat it looks like:

• Considering current tasks as well as larger goals.

• Being aware of individual roles and how they affect other functions and people in the practice.

Characteristic: RespectWhat it looks like:

• Being considerate, honest, and tactful

• Valuing others’ opinions.

Characteristic: Varied interactionWhat it looks like:

• Understanding the importance of both social and task-related relationships.

• Encouraging people to pursue activities outside of work.

Characteristic: Effective communicationWhat it looks like:

• Understanding when certain methods of communication are more appropriate and timely than others.

• Using “rich communication” (e.g., face-to-face meetings) for more sensitive matters.

• Using “lean communication” (e.g., memos) for routine matters.

Posted at 09:00AM May 28, 2018 by FPM Editors

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