• How organizations cause burnout — and what can be done

    In 2019, the National Academy of Medicine (NAM) issued a report titled “Taking Action Against Clinician Burnout: A Systems Approach to Professional Well-Being,” which identified numerous factors that contribute to physician burnout. Many of the factors were organizational in nature:

    • Excessive workload, administrative burden, and bureaucracy,

    • Diminished professional relationships, trust, resources, autonomy and engagement, workplace safety and inclusion, and professional development,

    • Ineffective compensation and reimbursement structures, performance policies and recognition processes, leadership and mentorship, team functionality, and EHR systems.

    NAM urged organizations to address these issues to reduce burnout among their physicians and other employees.

    But organizational change is enormously difficult. Author and change management expert John P. Kotter’s “eight-stage process for creating organizational change” can be useful:

    1. Establish a sense of urgency,

    2. Create the guiding coalition,

    3. Develop a vision and strategy,

    4. Communicate the vision,

    5. Empower broad-based action,

    6. Generate short-term wins,

    7. Consolidate gains and produce more change,

    8. Anchor new approaches in the culture.

    Read the full article in FPM: “Improving Physician Well-Being Through Organizational Change.”

    Posted on Nov 25, 2020 by FPM Editors

    Disclaimer: The opinions and views expressed here are those of the authors and do not necessarily represent or reflect the opinions and views of the American Academy of Family Physicians. This blog is not intended to provide medical, financial, or legal advice. All comments are moderated and will be removed if they violate our Terms of Use.