The first and most important tool in preventing a violent patient encounter is heightened awareness, which can help you spot behavior that may develop into future violence so that you can attempt to defuse the situation. Appropriate security measures can also help prevent workplace violence. Consider whether these are present in your clinic:
Security is everyone’s job, so if improvements are needed in your clinic but you don’t have the authority to make them, don’t hesitate to bring it to the attention of the person responsible. Employers and managers should regularly review security at their facilities and make changes as needed.
Read the full FPM article: “How to Prepare for and Survive a Violent Patient Encounter.”
Sign up to receive FPM's free, weekly e-newsletter, "Quick Tips & Insights," featuring practical, peer-reviewed advice for improving practice, enhancing the patient experience, and developing a rewarding career.