• Features

    Understanding the New 60-Day Overpayment Rule

    Alice G. Gosfield

    Federal regulations for identifying and reimbursing Medicare overpayments impose new obligations you can't afford to ignore.

    Seven Principles for Improving Service and Patient Satisfaction

    Jon T. Nordrum, Denise M. Kennedy

    A systematic approach that follows these seven principles can help you translate patient feedback into improved service.

    Encouraging Children's Literacy in Your Practice

    Sumana Reddy, Bhavya Reddy

    Providing free books to your youngest patients can improve literacy and patient satisfaction.

    Improving Blood Pressure Control With Strategic Workflows

    Arnold E. Cuenca

    Setting a goal, identifying the right patients, and implementing team care can help bring hypertension under control.

    Four Coding and Payment Opportunities You Might Be Missing

    Betsy Nicoletti

    You're likely already doing the work, so why not get paid for it?

    FROM THE EDITOR

    Does High Patient Satisfaction Mean High Quality of Care?

    Kenneth G. Adler

    Are they even related?

    EMPLOYED PRACTICE

    Maximizing Your Medical Assistant's Role

    R. Scott Eden

    Delegation, technology, and training enabled our MAs – and doctors – to grow.

    CODING & DOCUMENTATION

    CODING & DOCUMENTATION

    Cindy Hughes

    New-patient history requirements | Prolonged clinical staff services | Incident-to diagnostic testing

    PRACTICE PEARLS

    PRACTICE PEARLS

    Jennifer Brull, Jay G. Mercer, Barbara Stahura

    Change your phone message to reduce ER visits | Standardize vaccine storage for efficiency and temperature control | Texting patients and complying with HIPAA

    THE LAST WORD

    Physician Burnout and the Other Reversible Diastolic Dysfunction

    Jamie Osborn

    Is physician burnout a heart issue?



    Disclosure

    All editors and editorial advisory board members in a position to control content for this activity, FPMjournal, are required to disclose any relevant financial relationships. View disclosures.



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