With sleep apnea on the rise, more patients can benefit from sleep studies, and properly trained office staff can help minimize the risk of denials.
Fam Pract Manag. 2025;32(6):12-15
Author disclosures: no relevant financial relationships.
It's incredibly frustrating to assess your patient, determine the need for testing, and then have your patient's insurance company deem the service not necessary based on a technicality or miscommunication. It causes delays in care, as well as the extra administrative burden of going through an appeals process. But these denials can often be avoided. As two physicians who have experience working within the prior authorization process, we will attempt in this article to highlight the most common reasons for denials and provide best practices to make the process go more smoothly.
KEY POINTS
Avoid denials for sleep study prior authorizations by including patients' Epworth Sleepiness Scale score, BMI, neck circumference, cardiovascular function, and any comorbid conditions that would make obstructive sleep apnea more dangerous. Include information about any previous sleep study they've had, as well as their occupation, if relevant.
Polysomnography done in a sleep lab is more appropriate than at-home sleep tests for some patients, including those in high-risk occupations, such as commercial trucking.
With some training, office staff should be able to provide most of the information needed for prior authorization.
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