Jul-Aug 1998
Features
Improving Service and Increasing Patient Satisfaction
The Truth About Antitrust
World Wide Web 101
Protect Your Practice With a Medicare and Medicaid Compliance Program
Departments
Editor's Page
Taking a Dip in Cyberspace
Robert L. Edsall
Editorial
Dancing With the Federal Trade Commission
Roger C. Shenkel
Medicare Update
New Options for Billing for PA Services
Kent J. Moore
Staff Management
How to Manage Your Staff When You're Not the Manager
Maxine Pollack
Balancing Act
Five Ways to Say 'No' Effectively
Pamela J. Vaccaro
FP Stat
Letters
• Rewarding Performance vs. Longevity
Monitor
• RBPE Proposal Means Smaller Gains for Primary Care Doctors • HCFA Turns to Citizens, Contractors to Find Fraud
Ask FPM
• Coding a Nursing-Home Visit • Notifying Patients and Insurers When a Physician Leaves
About the CME Quiz
AAFP members and FPM subscribers can take the CME quiz online at http://www.aafp.org/fpmquiz.
Disclosure
All editors and editorial advisory board members in a position to control content for this activity, FPM journal, are required to disclose any relevant financial relationships. View disclosures.
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