Jul-Aug 1998

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Features

Improving Service and Increasing Patient Satisfaction

The Truth About Antitrust

World Wide Web 101

Protect Your Practice With a Medicare and Medicaid Compliance Program

Departments

Editor's Page

Taking a Dip in Cyberspace
Robert L. Edsall

Editorial

Dancing With the Federal Trade Commission
Roger C. Shenkel

Medicare Update

New Options for Billing for PA Services
Kent J. Moore

Staff Management

How to Manage Your Staff When You're Not the Manager
Maxine Pollack

Balancing Act

Five Ways to Say 'No' Effectively
Pamela J. Vaccaro

FP Stat

PBMs: A Mighty Few

Ask FPM

Coding a Nursing-Home VisitNotifying Patients and Insurers When a Physician Leaves

Monitor

RBPE Proposal Means Smaller Gains for Primary Care DoctorsHCFA Turns to Citizens, Contractors to Find Fraud

Letters

Rewarding Performance vs. Longevity

A Pound of Prevention

About the CME Quiz

AAFP members and FPM subscribers can take the CME quiz online at http://www.aafp.org/fpmquiz.

Disclosure

All editors and editorial advisory board members in a position to control content for this activity, FPM journal, are required to disclose any relevant financial relationships. View disclosures.

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