Jul-Aug 1998

Features

Improving Service and Increasing Patient Satisfaction

Susan K. Baker

The Truth About Antitrust

David A. Ettinger

World Wide Web 101

Gil L. Solomon

Protect Your Practice With a Medicare and Medicaid Compliance Program

Ana-Maria McKessy

Departments

Editor's Page

Taking a Dip in Cyberspace
Robert L. Edsall

Editorial

Dancing With the Federal Trade Commission
Roger C. Shenkel

Medicare Update

New Options for Billing for PA Services
Kent J. Moore

Staff Management

How to Manage Your Staff When You're Not the Manager
Maxine Pollack

Balancing Act

Five Ways to Say 'No' Effectively
Pamela J. Vaccaro

FP Stat

PBMs: A Mighty Few

Ask FPM

• Coding a Nursing-Home Visit • Notifying Patients and Insurers When a Physician Leaves

Monitor

• RBPE Proposal Means Smaller Gains for Primary Care Doctors • HCFA Turns to Citizens, Contractors to Find Fraud

Letters

• Rewarding Performance vs. Longevity

• A Pound of Prevention

About the CME Quiz

AAFP members and FPM subscribers can take the CME quiz online at http://www.aafp.org/fpmquiz.

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