Oct 2000

Features

Documenting High-Risk Cases to Avoid Malpractice Liability

John Davenport

Getting a Lock on Patient Confidentiality With E-Mail Encryption

David B. Hill

Navigating the Patient Appeals Process

Kent J. Moore

Making Quality and Service Pay: Part 1, The Internal Environment

Charles Kilo; Dennis Horrigan; Marjorie Godfrey; John Wasson

Departments

Editor's Page

An Open Letter to the CEO of Our Health Plan
Robert L. Edsall

Getting Paid

ICD-9 Coding: Every Digit Counts
Kent J. Moore

Improving Patient Care

Cultural Competence
Marla Sutton

Computers

Using Web-Based Patient Communication
David C. Kibbe

Balancing Act

Physician Support Groups
Jennifer S. Bush

Letters

• Rediscovering House Calls

• The American Way?

• The Time Has Come

• More Wisdom

Coding & Documentation

• Newborn Admission, H&P on Date of Discharge • HPI or ROS? • Lesion Destruction

Monitor

• Teaching Compassion • Goodbye Medicine • Health Care Spending Spree • State Medical Boards Take on Medical Directors • Flu Shots From the PharmD • In Medicare We Trust • New Medicare Resources • False Credentials • Delivering Feedback • Group Visits • AIDS Awareness for All

Ask FPM

• Phone Triage System • Part-Time Practice Advice • Corporate Ownership

Practice Diary

• The Hospitalist • Verbal Abuse • Chest Pains

About the CME Quiz

AAFP members and FPM subscribers can take the CME quiz online at http://www.aafp.org/fpmquiz.

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