• FEATURES

    Documenting High-Risk Cases to Avoid Malpractice Liability

    John Davenport

    You're at the highest risk of malpractice suits when dealing with these five clinical conditions. Full documentation can help.

    Getting a Lock on Patient Confidentiality With E-Mail Encryption

    David B. Hill

    How can you be sure that patient information you share electronically with other physicians is not as accessible as a note on a postcard?

    Navigating the Patient Appeals Process

    Kent J. Moore

    When faced with a health plan denial, work with your patient to appeal the decision.

    Making Quality and Service Pay: Part 1, The Internal Environment

    Charles M. Kilo, Dennis Horrigan, Marjorie Godfrey, John Wasson

    Insurers may not explicitly reward your practice for improved quality and service, but there is a way to make quality and service pay.

    EDITOR'S PAGE

    An Open Letter to the CEO of Our Health Plan

    Robert L. Edsall

    Dear ___________:

    LETTERS

    Rediscovering house calls

    Jim Gatto

    The American way?

    Jeremy Klein

    The time has come

    More wisdom

    Patricia Blochowiak

    GETTING PAID

    ICD-9 Coding: Every Digit Counts

    Kent J. Moore

    Here's how to tell whether the diagnosis codes you submit are specific enough to be reimbursable.

    CODING & DOCUMENTATION

    Coding and Documentation

    Kent J. Moore

    Newborn admission, H&P on date of discharge | HPI or ROS? | Lesion destruction

    MONITOR

    Monitor

    Teaching compassion | Goodbye medicine | Health care spending spree | State medical boards take on medical directors | Flu shots from the PharmD | In Medicare we trust | New Medicare resources | False credentials | Practice Pearls

    IMPROVING PATIENT CARE

    Cultural Competence

    Marla Sutton

    It's not just political correctness. It's good medicine.

    PRACTICE DIARY

    Practice Diary

    Sanford J. Brown

    The hospitalist | Verbal abuse | Chest pains

    COMPUTERS

    Using Web-Based Patient Communication

    David C. Kibbe

    Interactive practice Web sites can make you available to patients when and where they need you.

    ASK FPM

    Ask FPM

    Keith Borglum, C. Carolyn Thiedke, Janice Cunningham

    Phone triage system | Part-time practice advice | Corporate ownership

    BALANCING ACT

    Physician Support Groups

    Jennifer Bush

    Making meaningful connections with your colleagues can give deeper meaning to your profession.



    Disclosure

    All editors and editorial advisory board members in a position to control content for this activity, FPM journal, are required to disclose any relevant financial relationships. View disclosures.



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