From the Editor
Step-by-Step Practice Transformation
Robert L. Edsall
Creating a High-Quality, Low-Cost Health Care System: Lessons From Grand Junction, Colorado
Roger C. Shenkel ; Greg Reicks
Coding & Documentation
Ensure Smooth Phone Triage of Flu Patients Chalk Up This Idea In Your Practice Respond Calmly to Anxious Patients Connect to Your Patients With Facebook Lengthen the Life of Your Laptop Battery Divide Workload Fairly for Covering Physicians
The Last Word
What If Quiznos Were Run Like Health Care?
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