November/December 2011

Features

Simple Tools to Increase Patient Satisfaction With the Referral Process

Robert K. Jarve; David W. Dool

Rethinking Your Approach to Prescription "Refills"

Peter G. Teichman; Anne Teichman

Is Your Practice at Risk for Fraud?

Carolyn L. Hartwell; Susan S. Lightle; Randall K. Domigan

Communicating Bad News to Your Patients

Jerry Old

Departments

From the Editor

Plugging Practice Leaks
Robert L. Edsall

Letters

• EHRs: Watching and Waiting

• Employed Physicians: Lower Productivity but Higher Quality of Care?

• ACO Costs May Outweigh Savings

Practice Pearls

• Compile Favorite Patient Resources Online • Consider Mental Disorder Diagnoses • Help Patients Find What Moves Them • Replace Diplomas With More Personal Displays in Exam Rooms • Know Who's in the Exam Room Before You Enter

Coding & Documentation

• Vaccinations and Medicare Annual Wellness Visits • Vision Exams for Medicare Patients • ICD-10 Transition • Medicare Provider Status and Billing for Annual Wellness Visits • Keloid Injection

The Last Word

A Day in My Practice in 2020
Nate Hitzeman

About the CME Quiz

AAFP members and FPM subscribers can take the CME quiz online at http://www.aafp.org/fpmquiz.

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