What a waiting room liaison can do for your office
FPM Editors
February 8, 2020
Having an organized and hospitable waiting room can give you more credibility with patients. Some practices designate official waiting room liaisons — which can be existing employees or new hires — to make sure there’s always someone available to do the following tasks:
- Greet patients,
- Help patients complete paperwork (update personal, contact, and insurance information),
- Keep the waiting room organized (remove trash and arrange chairs and reading material),
- Assist patients with tablets, kiosks, or other technology, if necessary,
- Assist patients who have mobility issues or other disabilities, if necessary.
Read the full FPM article: “Improving the Waiting Room Experience.”
Posted on Feb 07, 2020 by FPM Editors