• 2022 Member Satisfaction Survey Results

    Your Feedback Makes Us Better

    Shawn Martin, AAFP EVP/CEO

    Oct. 27, 2022

    By Shawn Martin
    AAFP Executive Vice President and CEO

    The Family Medicine Experience (FMX), our largest annual conference, brought many members together in Washington, D.C., to celebrate the best medical specialty — family medicine!

    Anyone who attended will tell you: the benefits stretched beyond valuable CME and inspiring Main Stage events to something intangible, your ability to reconnect with your colleagues and the AAFP to talk about challenges and opportunities only family physicians can truly understand. I hope you’ll make plans to join us in Chicago next year!

    For me, FMX was a golden opportunity to hear firsthand what you need from your Academy and to see your connection to this organization and to each other. As I said from the stage, member satisfaction drives everything we do.

    2022 Member Satisfaction Survey

    That’s why we ask you to answer key questions every year. My sincere thanks to everyone who took the time to give invaluable feedback this year. Of course, it’s gratifying to hear about the AAFP’s successes that help you keep you, your patients and your communities healthy and thriving. But, for me personally, I am more focused on where we need to work harder to meet your needs as a family physician.

    In this year’s survey, active and resident members identified what we can do to best support each of you and elevate the specialty of family medicine.

    On Track … With Room to Grow

    It was good to see that while there’s room for improvement in certain areas, you say we’re on the right track overall. Over 80% of respondents said membership in the AAFP is important, and three-fourths are satisfied or very satisfied with AAFP membership.

    The AAFP staff is continuously working to improve the value of membership, and your feedback validated that the priorities established by the Board are where you need and want your Academy to focus.

    You can learn more about our strategic plan and hear from AAFP leaders about work we’re doing on your behalf.

    Enabling Your Success

    I do want to highlight a few areas that we know are especially important to many of you:

    • Administrative simplification: We know you spend way more time than you want on paperwork and other administrative tasks. The AAFP has an intense focus on driving administrative simplification so you can spend more time with your patients and less tied up by busywork. Success here is so crucial that we have dedicated a resource team to harness the power of the AAFP to equip you with tools to navigate administrative tasks, and we will continue a full-court press on our advocacy efforts aimed at reducing administrative burden.
    • Innovation in payment: No single strategic objective is more important to building a primary care-centric health care system than payment reform. The value of primary care to individuals and our health care system has never enjoyed broader recognition and support, but it has also never been at greater risk. This is primarily due to a failed financing model. To truly achieve the full benefits of primary care, we must support a more comprehensive, longitudinal, multimodal, and proactive style of primary care versus the reactive, episodic, sick-focused, fee-for-service system that exists today. The AAFP is working hard to identify and implement payment policies that recognize your value, promote comprehensive and continuous care, and allow you to focus on your patients rather than the onerous activities associated with fee-for-service payments.
    • Fighting for family medicine with powerful advocacy: The AAFP lobbies hard on your behalf to get policies passed that are favorable to family medicine. While we have quite a few wins in this area, there is still work to be done, so we aren’t letting off the gas. I encourage you to consider lending your voice to the fight as well with our Speak Outs.
    • Diversity, equity and inclusion: Promoting diversity, equity and inclusion across the AAFP, within the specialty of family medicine, and for patients is critical to ensuring vibrant, healthy communities. Thus, the AAFP is integrating DEI throughout our strategic plan, and the newly formed Commission on DEI in Family Medicine will help inform and guide this work.

    In my report to the 2022 Congress of Delegates I spoke about the strength of membership, noting the following:

    “It is my belief that family medicine is the premier medical specialty. Its capabilities, scope, portability, plasticity and impact are unmatched by any other discipline of medicine or any other clinician providing patient care. I also want you to know that irrespective of where you received your medical degree, where you trained or where you practice, the AAFP is your professional home. Family medicine is strongest when we speak with a clear and concise voice, and the AAFP is that voice.”

    Thank you for being a member of the AAFP. Your membership makes our work on your behalf possible. And please continue to tell us what you need from AAFP. We are here to ensure you and your patients receive all family medicine has to offer.

    Shawn Martin serves as executive vice president and chief executive officer for the American Academy of Family Physicians. He works with the AAFP Board of Directors on the mission, strategy and vision for the AAFP and provides representation to other organizations, including medical, public and private sectors.


    The opinions and views expressed here are those of the authors and do not necessarily represent or reflect the opinions and views of the American Academy of Family Physicians. This blog is not intended to provide medical, financial, or legal advice. All comments are moderated and will be removed if they violate our Terms of Use.