Medical Practice Management Essentials

Practice management CME course

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Providing high-quality care to patients involves more than just medical skill and knowledge—it requires synchronicity across non-clinical factors and entire medical teams. That’s why practice management is an essential part of modern health care delivery.

Improve your practice and yourself with this medical practice management CME course. Designed to support meaningful practice important alongside tips to stay relevant and flexible in the real world, this course is split into three modules: practice management foundations, growth and sustainability.

After you take this course, you’ll gain increased confidence in non-clinical strategies, enhanced ability to lead, improved awareness of system-level factors and a greater readiness to apply strategic decision making.

Topics Include

Independent practice: Getting started, sustainability and financial models
Leadership: Employee support, managing teams and communication
Practice growth: marketing, change management and conflict resolution
Technology: AI, workflow automation and administrative support
Sustainability: career pathways, burnout and relevancy
And more

Learning Objectives

Apply non-clinical strategies to improve operational workflows and efficiency within family medicine practices.
Strengthen leadership and communication approaches that support effective teams and positive practice culture.
Identify system-level opportunities to support workforce sustainability and professional well-being.
Utilize strategic frameworks to guide decision-making and practice adaptation in changing environments.

Course details

Overview of an Independent Practice
David Earl Schultz MD, FAAFP

Getting Started as an Independent Practice
David Earl Schultz MD, FAAFP

Practice Maitenance and Enhancement
Jason E Marker MD, MPA, FAAFP

Employee Support / Managing Small Teams
Tiffany N Leonard MD, FAAFP

Using AI Tools to Reduce Administrative Burden (Scribes, Inbox Support, and Workflow Automation)
Kim Yu MD, FAAFP, DABFM

Measuring What Matters: Choosing Operational Metrics Without Overburdening Teams
KrisEmily McCrory MD, MS, Med Ed, FAAFP

Using Data to Care for Populations
Lelin Chao MD

Credentialing Essentials: What Every Physician Needs to Know
Shani Ife Muhammad MD, FAAFP

Leadership Communication
Erin Fajen, M.Ed

Leading Effective Teams
Jason Marker MD, MPA, FAAFP and Erin Fajen, M.Ed

Reflection: Foundations
Ravi Shah MD, FAAFP

Aligning Practice Priorities Across Stakeholders (Physicians, Admin, Health Systems)
Tamaan Osbourne-Roberts MD, FAAFP

Personal Leadership Identity: Clarifying the “Why” Behind Leadership Choices
Marie Ramas MD, FAAFP

Change Management
Ravi Shah MD, MBA, MPH, FAAFP

Conflict Resolution for Practice Leaders: Tools for Difficult Conversations and Team Accountability
Mary E. Krebs MD, FAAFP

Modern Practice Marketing and Community Trust-Building (Beyond Social Media)
Tamaan Osbourne-Roberts MD, FAAFP

Responding to Patient Self-Diagnosis and AI-Generated Health Information: Communication and Boundary-Setting
Nipa Shah MD, FAAFP

Reflection: Growth
Ravi Shah MD, FAAFP

Independent Practice Sustainability: Building a Realistic Operational Playbook
Marie Ramas MD, FAAFP

Staying Relevant as a Family Physician: Defining Value, Strengthening Relationships, and Adapting to Change
Karim Hanna MD, FAAFP, FAMIA

Decision-Making Under Constraint: Leading When You Can’t Add Staff or Resources
Rodney Anderson, MD

Avoiding Burnout
Jason E Marker MD, MPA FAAFP

Change Fatigue: Sustaining Improvement When Teams Are Tired
Tamaan Osbourne-Roberts MD, FAAFP

Career Pathways for Physician Leaders (Including Roles Beyond Traditional Practice and Outside Medicine)
Ravi Shah MD, FAAFP

DPC Saved Me (and My Career): What is Direct Primary Care?)
Aaron Myers Weaver, DO

Reflection: Sustainability
Ravi Shah MD, FAAFP

David Earl Schultz MD, FAAFP

David Schultz II, MD, is a board-certified, independent family medicine doctor at Ascension St. Vincent in Evansville, Indiana.

Jason E Marker MD, MPA, FAAFP

Dr. Marker is an Associate Director and Clinic Director at the Memorial Hospital Family Medicine Residency Program in South Bend, IN, and the General Chair of Leading Physician Well-being.

Tiffany N Leonard MD, FAAFP

Dr. Leonard is a board-certified, independent family medicine doctor at Deer View Family Medicine in Hatboro, Philadelphia.

Kim Yu MD, FAAFP, DABFM

Dr. Kim Yu is an executive family physician leader, national and international speaker, currently serving as President of the California Academy of Family Physicians.

KrisEmily McCrory MD, MS, Med Ed, FAAFP

Dr. McCrory practices full scope academic family medicine. She is the associate program director for Cheshire Medical Center-Dartmouth Health Family Medicine Residency Program in Keene, NH.

Lelin Chao, MD

Dr. Lelin Chao is a physician executive with more than two decades of leadership across Medicaid Managed Care, Medicare Advantage, safety‑net systems, and physician‑led ACOs.

Shani Ife Muhammad MD, FAAFP

Dr. Shani Muhammad is a board‑certified family physician specializing in lifestyle and preventive medicine, practicing in Southern California and caring for diverse communities.

Erin Fajen, M.Ed

Erin Fajen is a leadership development expert and founder of On the Up®, a Kansas City–based professional development agency recognized for its award‑winning Everything DiSC® work.

Ravi Shah MD, FAAFP

Dr. Ravi Shah is a family physician whose career spans FQHC leadership as a former CMO, faculty and medical director roles with Banner–University of Arizona, and current service at the Pima County Jail and El Rio Community Health.

Tamaan Osbourne-Roberts MD, FAAFP

Dr. Tamaan Osbourne Roberts is a family physician, executive leader, and educator now serving as the inaugural hire for the Colorado Permanente Medical Group’s Community Care Hub in Aurora, where he provides full‑spectrum outpatient care for Medicaid patients.

Marie Ramas MD, FAAFP

Dr. Marie Elizabeth Ramas, MD, FAAFP, is a board‑certified family physician, organizational change consultant, and nationally recognized advocate for health equity.

Mary E. Krebs MD, FAAFP

Dr. Mary Krebs, MD, FAAFP, is a family medicine physician and Associate Medical Director at Cohere Health, where she leads work in healthcare strategy and prior‑authorization innovation.

Nipa Shah MD, FAAFP

Dr. Nipa Shah, MD, FAAFP, is a family medicine physician and healthcare leader with more than 27 years of experience spanning clinical care, telemedicine, academic medicine, and healthcare administration.

Karim Hanna MD, FAAFP, FAMIA

Dr. Karim Hanna, MD, FAAFP, FAMIA, is a Tampa‑based family physician, clinical informaticist, and academic leader who chairs the Department of Family Medicine at Tampa General Hospital and directs the USF–TGH Family Medicine Residency.

Rodney Anderson, MD

Dr. Rodney Anderson is a family medicine physician, President & CEO of the Family Care Network in northwest Washington, and President-Elect of the Washington Academy of Family Physicians.

Aaron Myers Weaver, DO

Dr. Aaron Myers Wever, DO, is a Wilmington, Delaware–based family physician and owner of Triangle Direct Care, a direct primary care practice focused on delivering affordable, accessible outpatient care.

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