CVS Specialty empowers patients with complex conditions
Twenty-three-year-old Maddison Miller is among the approximately 40,000 people in the U.S. living with cystic fibrosis (CF). The condition presents daily challenges, as abnormally thick mucus can obstruct airways and ducts in the lungs, pancreas, and other organs, raising the risk of infection. As a result, managing CF often requires multiple medications, frequent physical therapy sessions with a specialized vest and inhaler, and routine clinic visits.
Staying on top of such a complex condition management plan can be challenging for a young adult with a full schedule. Thankfully, Maddison has help.
CVS Specialty: Keeping complex care simple
Maddison is supported by her CVS Specialty CF CareTeam from one of our more than 35 Centers of Excellence that focus on chronic and rare conditions, including cystic fibrosis. A recent study conducted by The Olinger Group in collaboration with CVS Specialty highlighted the value of a patient‑centric approach to CF care.1 The study emphasized the importance of coordinated, proactive care teams that communicate clearly and advocate for patients’ needs.
Our specialized CareTeams are made up of clinicians trained in specific conditions and therapies to address the unique needs of patients and their caregivers.
“CVS Specialty is proactive with my pharmacy care,” Maddison says. “I’ll get a call or text before I even realize I have a question or need to place an order for refill.”
With CVS Specialty digital tools, patients like Maddison can access refill reminders, ordering tools, flexible delivery options, symptom tracking, and more. “Refilling and tracking prescriptions via the mobile app and getting medications delivered to my home makes life so much easier,” Maddison says.
Behind the scenes, CVS Specialty CareTeams collaborate with insurance providers and help connect patients to financial assistance resources, supporting access to needed therapies.
Gaining self-care confidence
“What we encourage is empowerment,” says Lucille Accetta, Chief Pharmacy Officer and Head of CVS Specialty Operations, CVS Health. “Building a patient’s confidence in managing their care is key.”
“Learning to own my health care has been such an important aspect of my life,” Maddison says. “It’s helped me practice self-care, advocate for my needs, and stay organized with my treatments.”
Her advice? “Show up for yourself every day. That’s part of resilience.”
See how Maddison is managing her condition with help from CVS Specialty.
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